Author Name:    ZEMKE, RON - WITH DICK SCHAAF

Title:   THE SERVICE EDGE 101 COMPANIES THAT PROFIT FROM CUSTOMER CARE

Binding:   Hardcover; First Printing

Book Condition:   NF/F

Edition:   First Edition

Publisher:   NEW YORK NAL BOOKS 1989

Seller ID:   40077

FOREWORD BY TOM PETERS. ; 8vo; 584 pages


Price = 16.20 USD
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